Insights

Digital transformation is a combination of organisational, behavioural and technical transformation. It's not just about buying digital tools, although they have their place; the main determinant of success is leadership. Some thinking on succeeding with transformation is set out in these articles. You should find these insights thought provoking.

People Matter

People Matter

Whatever our background, all of us are a diverse mixture of our past and present, with our own hopes and fears, abilities and weaknesses. Together we represent society, and by embracing the breadth of what we all offer then we are also relevant to and engaged with our customers.

Autonomy, Mastery & Purpose

Autonomy, Mastery & Purpose

Happy and productive people are those who are given the freedom to make decisions, those who have the confidence of being on top of their game, and those who are working towards positive outcomes. Our customer-centric world will thrive when staff themselves are focused, trained and empowered.

What makes your team tick?

What makes your team tick?

Do you know what you need to do to get your team to perform at their best? Do you wonder why they bicker over seemingly insignificant matters? We've been using a workplace motivation tool to help our clients understand themselves and their teams better, and to unleash their potential.

Team Culture

Team Culture

Research shows that team culture is not only strongly correlated with company performance, it is also a strong predictor of job satisfaction. A high-trust culture is important for creating a happy working environment and a high-performance organisation.

Flow and Feedback

Flow and Feedback

To ace customer-centricity, make sure that work always flows in one direction – towards the customer; the smaller the work packet the sooner the value. Create, shorten and amplify feedback loops so that learning is fast. Continually experiment in order to learn from mistakes - and achieve mastery.

Corporate Memory

Corporate Memory

There are many sources of knowledge across the business. The challenge is harnessing this knowledge in a coherent and productive way. The way a business gathers, shares and exploits its knowledge can be central to its ability to develop successfully and to continue trading.

The art of communication: making contact... and then what?

The art of communication: making contact... and then what?

Communication is a key leadership skill. It's easy to assume that if we know something and the context around it, then everyone else does too. Effective communication involves defining your audience, choosing the best messaging route, plus giving clarity on the expected action by recipients.

Agile buildability

Agile buildability

The concept of 'buildability' is one where Engineers and Architects work together and pay close attention to the design from the perspective of those who will manufacture parts, install components and carry out construction works. There is much benefit in applying this approach to technology.

How do I succeed at selling?

How do I succeed at selling?

If you want to win in business, you can’t rely on your monthly management reports. You need a clear perception of "what affects what", so that you can easily tell how one factor influences another.

Planning for digital value creation

Planning for digital value creation

The need for Digital Value Creation Plans has never been greater. Businesses currently operating in an exceptionally tough environment can learn lessons from Private Equity on how to achieve razor sharp focus on Value and build solid foundations for growth within a Digital Transformation Strategy.

What is DevOps and why should I care?

What is DevOps and why should I care?

DevOps is a culture and set of practices applied to technology engineering teams. DevOps can change an organisation into a continuous value-delivery machine, ensuring that your investment in technology makes its way safely into the hands of users and customers, where it starts to generate revenue.