David Seacombe

The Law of the Network

The Law of the Network

Work flows smoothly and continuously. Instead of major programmes of work requiring significant capital investment, we move the whole company to an agile way of working where we continually respond to customer needs, and deliver increasing customer value.

An Individual's Guide to Working Remotely

An Individual's Guide to Working Remotely

Working at home all of the time is a lot different from staying in one day to receive a delivery. It requires some behavioural shifts, but once you realise what needs to change, you'll feel more confident.

Functional Building Blocks

Functional Building Blocks

Products each have one of more operational functions, and each function itself is made up of smaller functional parts. Benefits arise when each of these smaller parts has one distinct purpose and is capable of being built and maintained by a small team.

Innovation keeps you Trading

Innovation keeps you Trading

Innovation is at the heart of any business. No company, however successful, can stand still. Change happens whether you want it to or not. Successful leaders must reimagine and reinvent traditional legacy businesses or face becoming irrelevant in the market.

People Matter

People Matter

Whatever our background, all of us are a diverse mixture of our past and present, with our own hopes and fears, abilities and weaknesses. Together we represent society, and by embracing the breadth of what we all offer then we are also relevant to and engaged with our customers.

Autonomy, Mastery & Purpose

Autonomy, Mastery & Purpose

Happy and productive people are those who are given the freedom to make decisions, those who have the confidence of being on top of their game, and those who are working towards positive outcomes. Our customer-centric world will thrive when staff themselves are focused, trained and empowered.

Tools for Working at Home

Tools for Working at Home

You need the right kit for working at home. Some of it you may already have, and maybe you can borrow some key items from the office, but you don't want any compromises when you are working at home 5-days a week.

Team Culture

Team Culture

Research shows that team culture is not only strongly correlated with company performance, it is also a strong predictor of job satisfaction. A high-trust culture is important for creating a happy working environment and a high-performance organisation.

Flow and Feedback

Flow and Feedback

To ace customer-centricity, make sure that work always flows in one direction – towards the customer; the smaller the work packet the sooner the value. Create, shorten and amplify feedback loops so that learning is fast. Continually experiment in order to learn from mistakes - and achieve mastery.